Δωρεάν μεταφορικά για παραγγελίες άνω των 100 €

Return Policy

The purpose of our company is to make you completely satisfied with your purchases. However, in case you want to return all or part of the order, your return will be accepted, provided the following apply:

  • the product must be accompanied by the original proof of purchase.
  • the product should not have been used.
  • the return must be made within 7 (seven) calendar days.
  • the product is in its original condition and the special markings (eg protectors, tabs, labels) have not been removed.

You have the right to return the products you bought and request their replacement for the following reasons:

  • Wrong shipment of product : In those cases in which under the responsibility of matil.gr you received products in a different design or size from that of the order, you can return the products.
  • Product defect: In those cases where there is a defect in the product you have the right to return the product you bought and request its replacement with the same or another product or products up to the amount of the price you have paid or with an additional price if you wish within 7 (seven) calendar days from receipt.
  • Product change : In cases where you want a simple product change you can call 2310 256760. Shipping costs for the return of the product are borne by the customer.
  • Departure:You have the right to return the product you bought and to exercise the right of withdrawal only in case the product shows a manufacturing defect and has not been used and to request a refund of the price you have paid, within 7 (seven) calendar days from the date stated on the purchase receipt. The return of the products should be done only with the courier that our company will indicate to you. The refund process is completed no later than 30 (thirty) days from the date of receipt of the products and if they are in excellent condition.
  • Order cancellation: For any cancellation of order before sending and delivery to courier you should contact by phone at 2310 256760.
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