Matil.gr is the “Website” and the “Online Store” of exhibition and distribution of products via the Internet, which belongs to the Greek company under the name “Talikriadi Maria Eliana” based in Polychrono and maintains a branch at 30 Proxenou Koromilas. in Greece (150976849) (hereinafter the “Matil” or the “Company”).
The use of this Website by you and any of your transactions in our online store is at your sole risk.
II. WEBSITE / ONLINE STORE SERVICES
A. PROVISION OF INFORMATION
The information provided by this Website is complete, true, valid and up to date, whether it concerns our identity or the products / services provided by our online store. The above warranties are subject to any technical or typographical errors which may not be foreseen or which have occurred unintentionally or due to interruptions of this website or due to force majeure. Matil.gr has received all the necessary technical and other means in order to be immediately informed about our available products, however it maintains an explicit reservation regarding the validity of the availability in the online store, as their updating may take place within one (1) day from the moment of their modification while at the same time in products that are not in the company store, and this is stated in the products in the form “the products are not available in the physical store – the information about the availability of the specific products may be in one (1) day from the moment of their modification “.
Β. Member Registration
All your personal data, which are collected through the special electronic form of Matil.gr are the absolutely necessary for the performance of the above services and your registration declares your full consent.
Γ. SUBSCRIBE TO NEWSLETTER
Your subscription to our Company newsletter is at your discretion and is not a mandatory procedure for purchasing from our Online Store or for providing our other services, including your simple browsing of our Website.
Your registration in the Newsletter Service of our Company, is completed by entering your e-mail address (email) in the corresponding field on our page. Upon completion of your registration you give us your explicit consent for our Company to send you information and promotional material for its products and services, as well as related advertising messages.
Matil.gr is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISP’s (Internet Serviceproviders) to deliver them. Newsletters can end up in the spam folder, so please check regularly that they are not stored there. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the news submission system of Matil.gr, you can inform us using the contact form of the Website or through the corresponding link that appears in our informative emails you receive. Matil.gr uses a provider (3rd partycompany) to identify (tracking) the recipients of newsletters. It does not disclose information about your name, surname, home address or other personal data to third parties.
Δ. BUYING THROUGH THE ONLINE STORE
1.1 Completion – Order Confirmation
Use the main MENU of our page, navigate to it and find what you are looking for.
Check the products in the shopping cart by clicking on the link “SHOPPING CART” which is located at the top right of the website. You can use the “DELETE FROM CART” button to remove products from your cart before completing your order.
Click the “FINISH ORDER” button to complete your purchase. To be able to complete your first order you can either as a guest or as a member. During the completion of your order the system will automatically guide you in the very simple and fast registration process.
Next you need to choose the way you want the order to be sent to you. The last step before completing your order is to choose a payment method. You can pay in one of the ways listed below in Section II.D.4.
The prices listed on our products include VAT. and are considered final while in addition are the shipping costs, which are added to the final payment amount.
1.2 Order Tracking
You can see the “Status” of your order at any time by entering the link “MY ACCOUNT”.
1.3 Cancellation / Modification of an Order
The order can be canceled in the following cases:
Before the order is completed:
Before placing your order according to the above (see Section II.D 1.1), you have the option to technically go back to the “basket” and remove the quantities of products from your cart that you do not wish to order by clicking the button “subtraction”.
After the completion of the order but before the receipt of the products:
If the online order has been completed but the product has not been shipped yet, you can cancel your order by sending an email to our email address or by phone at +30 2310 256760.
Upon receipt of the product
(a) Any refusal to receive your products upon delivery by the Shipping Company is equivalent to a withdrawal, a right for the exercise of which the provisions of Section II.D.5 below apply. In any case, we inform you that in case of withdrawal at the time of receipt in accordance with the above, Matil.gr records the event in a special file. In the first refusal of receipt and having the customer place a second order, a call will follow from the Customer Service department, to confirm that the customer really wants the order he has placed. In case he refuses to receive his order a second time, then in the next order he will not be able to pay by cash on delivery. The amount must be deposited first and then the order must be sent.
(b) Upon receipt of the product, the order is canceled by exercising the Right of Withdrawal in accordance with the provisions of Section II.D.5 below.
(c) In addition, your order is canceled after receipt of the products or for replacement purposes in accordance with the provisions of article II.D.6 below.
(d) finally, upon receipt, your order is canceled in accordance with the provisions of Article III.B.2 in case you receive a defective product, the wrong product or you never receive it due to loss.
2 PRODUCT DELIVERY
2.1 Method and Time of delivery
Delivery dates and times: The delivery days of your products are from Monday to Friday from 7.30 am to 17:00 pm for all of Greece.
The above deadlines do not apply during periods of extreme weather events or strikes and in any case of force majeure, which may affect transport and delivery times.
2.2 Delivery Delay
Our Company makes every effort for the timely and proper delivery of your products, however we reserve the reservation that the delivery of your product (s) may be delayed in the event of force majeure such as extreme weather events, strikes , or any other event outside our sphere of influence and control that may affect the delivery and delivery of your order. In the above cases we will contact you to ask if you want to deliver the order without the product that is delayed or not available, or to suggest you an alternative, or to inform you about the delivery time of the product that is not immediate available. In case you are not satisfied with our offer, you have the right to cancel the order in part or in full and to refund any money you have paid, in any case to give you the alternatives available to our Company. In case of delay you can contact our Company at +30 2310 256760 or our email in which you can declare your withdrawal in whole or in part of the order.
Shipments are made to all countries in collaboration with GENERAL POST. In loads with increased weight, additional costs arise which are added after consultation with the transport company.
Cash on Delivery Method.
Payment upon receipt of the order at the courier. When the employee of the courier company comes to your place to deliver your products to you, you pay in cash the value of your order.
3.2 Payment by credit / debit card
After selecting the product you want to buy in the payment method selection section, select payment through ALPHA BANK from the list of options and the computer will automatically take you to the safe page of the bank. Fill in your card details as in all credit card mechanisms and complete your purchase and it will automatically return you to our page where your order will be completed.
You can use the cards:
Visa, Mastercard, Maestro, American Express, Diners
3.3 Payment via PayPal.
Payment with PayPal is made under the strict terms of transactions imposed by PayPal.
3.4 Payment by deposit in a Bank Account.
You can pay by deposit in a bank account of our company, the amount of debt, in one of the following bank accounts:
IBAN: GR 420 140 712 071 200 200 2012 585
BENEFICIARY: TALIKRIADI MARIA ILIANA
Reason: Name or Order Number.
For your best service, please mention the code of your order, when depositing the amount.
Matil is committed to secure online commerce and the integrity of the data it collects about users of the Matil website has adopted procedures that protect the personal data that users submit to its website (encryption of all personal information, name and so that they can not be read or changed while on the Internet) or provided by any other means (eg by telephone). These processes protect users’ data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Users can connect to it because it uses SSL (Secure Socket Layer) technology with 256 bit AES encryption. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring full communication. SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites (web sites) to network users and for encrypting data between network users and web servers (web servers). The browsers NetscapeNavigator, Internet Explorer, MozillaFirefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the Matil website.
4.1 Procedures for exercising the right:
In order to exercise the right of withdrawal, you must inform us before the expiration of the term of exercise in accordance with the above, of your decision to withdraw from the Contract of sale that we have concluded, with a clear statement (eg letter) which will Mail or email to Matil contact details. With the electronic submission of the Withdrawal Form, Matil.gr will send you without delay the email that you have stated to us confirming the receipt of your withdrawal.
4.2 Consumer obligations upon withdrawal
In order to comply with the withdrawal period, you must send us your statement of exercise of your right of withdrawal before the withdrawal period expires in accordance with the provisions hereof. It is expressly agreed that your notice of exercise of the right of withdrawal is deemed to have reached us on the next working day following the dispatch of the Withdrawal Statement to us in accordance with the provisions herein.
In case of exercising the right of withdrawal in accordance with the above, you must return to us (30 Proxenou Koromilas) the product from the purchase of which you withdraw immediately – unless we have agreed to receive it from you in case of withdrawal -, without undue delay and in any case within 14 (fourteen) calendar days from the day on which we received the announcement of your decision to withdraw from the Contract in accordance with the provisions hereof. The deadline is considered to have been met if you return the goods before the end of the 14 day period.
For the returns of the products within Greece as a consequence of the withdrawal for any reason and cause, the return cost is borne by Matil.gr on the condition that you will cooperate with us and return the product in the way we will indicate. Otherwise the cost of returning the products is borne by you. If the return is made from Cyprus or from other foreign countries, the cost of returning the products in case of withdrawal is borne by you, unless it is damaged or defective products, in which case the cost of return is borne by us.
4.3 Liabilities Matil.gr
If you withdraw from any of your purchases as set forth herein, we will refund all the money we received from you that corresponds to the products / order you have returned to us (excluding additional costs due to your choice to use others delivery methods from the cheapest delivery method we offer) subject to what is explicitly defined below. The refund will be made immediately, without undue delay and in any case within five (5) working days from Matil.gr, from the date of receipt of the return in our warehouses and if your return has been checked and accepted and according subject to the above and without prejudice to the provisions of Article 5.5. The refund is made by crediting your bank account which you will notify to Matil.gr when exercising the right of withdrawal in case you have paid your order by cash on delivery, in case you have made the payment by credit card you will see refund to your credit card and if you have paid via PayPal respectively. In any case, no fees will be charged for such a refund unless the bank to which you wish to make the deposit is not one of the aforementioned with which it enters into cooperation and has an account with Matil.gr.
Footnote: In orders concerning special constructions based on your needs (special dimensions, color, etc.) the return of the products is not accepted.
We have the right to delay the return of your money until we receive back the goods from the purchase of which you return to the same good condition in which you received them. In case of withdrawal according to the above, it is clarified that any products that you have bought with a discount due to the purchase of the product from which you withdraw, you must return them together with the main product from whose purchase you withdraw, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is generated for us.
You acknowledge and agree that it is your responsibility to reduce the value of the products you return, which (reduction) occurs as a result of the management of these products by you other than that which is necessary to determine the nature and properties of products. It is clarified, however, that in order to get your money back in case of withdrawal, the product must be in excellent condition, received without damage and complete, in its original packaging and accompanied by all relevant documents, otherwise Returns will NOT be accepted.
5 PRODUCT CHANGE / REPLACEMENT
Changing or replacing products is done ONLY with the creation of a new order. More specifically, if you wish to change / replace a product in another color or item, you must first return the product (s) you want to change (within 5 days and in the manner described in the Returns section) and then to place a new order that will include the new products you desire. If you want us to place the new order on your behalf you can let us know via:
+30 2310 256760 or by sending Email to Matil.gr email
The shipment of the new order is made in all countries in the same way as each order is made in the online store and the shipping costs are valid according to the charges of the cooperating transport company.
III. RESPONSIBILITIES – OBLIGATIONS OF THE PARTIES
A. LIABILITY OF USERS OF THE WEBSITE AND CONSUMERS OF THE ONLINE STORE.
Exclusive User / Consumer Liability.
You are solely and exclusively responsible for the lawful use of the Website and the Online Store and you are obliged to refrain from any illegal acts and abusive behavior as well as from the adoption of illegal practices and practices of unfair competition.
Participation as a member is possible only for natural or legal persons with full legal capacity. Minors (persons under 18 years of age) are excluded from acquiring the status of Member.
You are solely responsible for the legality and correctness of the Information, Data and data you provide to Matil.gr, which the Company has no responsibility or obligation to control, unless this is imposed upon it upon termination or by law.
It is forbidden to use the Website and the online store Matil.gr for sending in any way, publication, transmission of any content that is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, reinforces or expresses racial, ethnic, or other forms of violence. cause harm to third parties in any way.
Any action or omission of yours is prohibited (a) violates any patent, trademark, trade secret, copyright or other proprietary rights of both Matil.gr or third parties, (b) contains viruses or other software which may cause interruption, damage , destruction or obstruction of the operation of any software or cause damage to the reputation and reputation of the Company of its Affiliates and Affiliates and / or other users / Members / consumers, or may violate any personal or other data of users / members / consumers of this Website / Online Store.
In addition, it is prohibited:
(a) Any access or attempt to access information and data (including personal data) circulated through the Website and for which you have no authority or authority to use.
(b) Access to our Online Store in order to create or produce a product or service that competes with our products / services.
(c) The facilitation in any way and by any means of third parties to gain access to the Data provided to Matil.gr by its Members.
(d) Any form of Software piracy, hacking and / or eavesdropping, copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, production of data work (including personal data) and information, including of the content and material (photos, graphics, texts, etc.) of the Website.
Β. RESPONSIBILITY Matil.gr
Producer Liability and Warranty
The producer of every product you buy from Matil.gr is responsible for any damage or defect of his product. Any agreement to limit or release the producer from its liability is void.
Matil.gr liability for defects, loss
Matil.gr has against you all the obligations provided in the Civil Code for the buyer. Especially in case of defect of the product we sell you you can (a) request its repair without your charge, unless this is impossible or requires disproportionate costs or (b) its replacement with another (see Section II.D.6 ) or (c) withdraw following the procedure in Section I.D.5.2.
The above obligations of our Company cease in case the defect has been caused by you, or the product that is returned has dirt, damage, abrasions, creases and generally creates the impression that it has been used beyond what is necessary to determine its suitability. , or in the narrow or broad sense of force majeure. In any case, the products must be accompanied by the necessary legal documents and receipts. You must exercise your above rights within fourteen (14) calendar days from the receipt of your products, and this deadline starts from the day of receipt and in any case within it you must have returned the product to us.
In case we have executed your order incorrectly (wrong product, price, etc.), you must inform us immediately at the following contact details: +30 2310 256760 or at our Email.
We further inform you that the risk of loss or damage of the products is borne by Matil.gr until you or a third party which you designate as responsible for receiving the products on your behalf (other than the carrier) has acquired physical possession of the goods, at which time this risk is transferred to you. However, the risk is transferred to you from the delivery of your purchased products to the carrier, if the carrier has been ordered by you to transport the goods and this option was not offered by Matil.gr, subject to your rights vis-τι-vis the carrier .
Limitation of Warranties – Liability
Matil.gr always acts in good faith and within the framework of what is provided by law and these General Terms. It has therefore taken and continues to take all necessary technical or other measures and to make every effort to (a) ensure that the Website and the online store operate smoothly and properly without problems, interruptions, delays, errors or mistakes, (b) the data / information transmitted and transmitted through this website on the one hand should not be altered and on the other hand should be protected by backing up, as the security systems of this website are subject to restrictions, (c) the technology used by itself or the servers (Servers) through which our online store is made available to Users to not contain viruses or other harmful components or software programs, however Matil.gr DOES NOT PROVIDE RELEVANT GUARANTEES for all the above and is not obliged to compensate you, in case suffer any damage for the above reasons.
In addition, Matil.gr provides no guarantee (a) for the suitability, efficiency, adequacy of its products in relation to the purpose for which you intend it and (b) for the correct and proper execution of the transaction obligations of the other Users of the website and its services.
Matil.gr makes reasonable efforts for the maintenance and availability of its content. Nevertheless, users accept that Matil.gr reserves the right to modify and / or temporarily or permanently suspend all or part of the Website with and / or without notice to users, as availability may be affected by equipment of users, from other communication networks, from the large number of people trying to use the website at the same time or from other causes. Therefore, Matil.gr does not bear any responsibility for any kind of damage (positive, negative, negligent, intra-contractual or other) resulting from the inability of users to access it, the termination of all or parts of it, the delay, non-delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any kind of errors.
Matil.gr is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Matil.gr also has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.
Apart from what is explicitly defined herein, Matil.gr does not bear any civil, criminal, or other liability against you and / or any third party draws rights from you, in case any of the above, while using the services and / or of the products of this online store suffer direct, indirect, ancillary, deposit financial or other loss, lost profits, due to: (a) errors, omissions, technical glitches, failures or malfunctions of the telecommunication Networks, the Internet, the website, of Internet ServiceProviders, (b) permanent or temporary cessation of operation of the website or certain services and / or cessation of provision of certain products through the online store, (c) events, situations, actions, acts and / or omissions of Matil.gr or third parties including other Users for whom Matil.gr does not provide guarantees and has no obligation in accordance with the provisions hereof, (d) information and other content that may be published and communicated by third parties.
Matil.gr reserves the right to deliver the products in cases of force majeure.
Matil.gr reserves the right at any time to temporarily or permanently suspend the operation of all or part of it for reasons of maintenance or upgrade or for any reason.
Matil.gr can not provide any guarantee for the availability of the products, but guarantees the timely information of the final consumers about their non-availability, subject to the term II.D.
Matil.gr is not responsible in any case for your communication with the third party service providers that advertise or are advertised on Matil.gr and for any commercial transaction that may arise from your relationship. In addition, it bears no responsibility for any defective products of third parties which are received as a gift.
Matil.gr does not control and does not carry out any preventive control of the content and information published and communicated by third parties and does not bear any responsibility for them.
Matil.gr is only responsible for deceit and gross negligence, in case of damage from information provided by Matil.gr or services provided through the website.
Matil..gr reserves the right at any time, unjustifiably and without compensation to terminate or terminate the provision of its services and / or its operation permanently or temporarily without subject to any obligation to inform members in advance. Matil.gr is responsible only for direct damages, which arise due to deceit or gross negligence of Matil.gr. Without prejudice to mandatory provisions, the liability of Matil.gr for direct damage due to minor negligence is explicitly excluded, regardless of legal reason. Matil.gr’s liability for indirect or consequential damages is completely and explicitly excluded – regardless of the reason.
INTELLECTUAL PROPERTY RIGHTS
All content of the websites of this website, including images, graphics, photos, drawings, texts, services and products are the intellectual property of Matil.gr and are protected under the relevant provisions of Greek law, European law and international conventions and conditions.
Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, part or all of the content of the website for any purpose, except for strictly personal use, is prohibited, unless Matil.gr provides in writing her consent.
The names, images, logos and insignia that represent Matil.gr and / or its online store and / or third parties contracted with them as well as their products or services, are exclusive trademarks and insignia of Matil.gr or / and the above third parties and are protected by Greek, EU and international trademark laws and industrial and intellectual property and unfair competition.
In any case, their appearance and display on the Matil.gr websites should in no way be construed as a transfer or assignment of their license or right of use.
For your information about your personal data, the processing they receive from Matil.gr and its purposes, the recipients of this and other related information regarding their protection and security, please follow the relevant link HERE, in order read and accept these relevant terms.
Matil.gr recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the Matil.gr Online Store is achieved by the following methods:
The passwords used for your identification are two: the Password (e-mail or username) and the Personal Secret Security Code (password), which every time you enter them provide you with absolute security access to your personal information.
Users’ connection to it is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring full communication. SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites (web sites) to network users and for encrypting data between network users and web servers (web servers). The browsers NetscapeNavigator, Internet Explorer, MozillaFirefox, Opera, Safari support the SSL protocol and their use is recommended for the connection to the Matil.gr website.
Confidentiality of Transactions
Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to Matil.gr is confidential and Matil.gr has taken all necessary measures to use them only to the extent that it is deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:
– Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.
– Matil.gr does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or decision of another public authority.
– In case Matil.gr uses third parties to support its systems, it takes care to ensure confidentiality.
For your own safety, you should also treat all information provided through the service as confidential and confidential and not make any disclosure to third parties.
A. FINAL TERMS
These General Terms constitute the final and unique terms in force regarding the provision of the Service by the Company to the User and abolish any pre-existing terms, previous contracts and arrangements, written or oral between the Company and the User regarding the use of the Service. .
No delay, negligence or tolerance of the Company in the enforcement of compliance with any of these terms by the User, is not a waiver or harm provided in this right. If any present term were to be judged by any competent Court to be invalid and therefore inapplicable, this term will not invalidate the remaining terms hereof, which shall remain in full force and effect.
Γ. INVALIDITY OF TERMS
In the event that any part of the present is declared invalid or determined by a court decision, this invalidity will not affect the validity of the remaining part of the present, which will remain valid as if these General Terms had been executed with their invalid part deleted. The Company will seek to replace any invalid term with a new valid term, the result of which will be the closest equivalent to the one that was canceled.
Δ. APPLICABLE LAW – JURISDICTION
Any dispute between the parties regarding the application, interpretation, invalidity of terms of the contract, the existence or non-existence of rights and obligations of the parties to the contract or tort, is interpreted in accordance with Greek law and falls under the exclusive jurisdiction of the competent court. of the city of Athens, under whose jurisdiction the parties submit from today voluntarily.
Alternatively, the out-of-court settlement is proposed through the European Alternative Dispute Resolution Body. According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the unified all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Ε. COMPLAINT TREATMENT POLICY – CUSTOMER SUPPORT AFTER SALE
You can also contact the Customer Service Department of Matil.gr from a landline at +30 2310 256760 or send an email to the email of Matil.gr stating your name and order code.
F. CODES OF CONDUCT
Matil.gr complies with the Code of Ethics of the Greek eCommerce Association (Greek eCommerceAssociation- GRECA) which sets out the minimum rules of professional ethics and ethical behavior, which must be observed both towards the consumer and between the various companies that sell products / services through digital channels.